Last month, I took a short vacation in Eilat while Mark went on a bike ride. I ordered some lunch in the lobby “bar.” (No, I don’t drink my lunch!) The bar manager took my order and we continued our discussion from the other day. How was my husband’s bike ride?
I said he had been wet in the rain, but he was happy.
The manager said something I thought was profound. “The general manager of the hotel came by earlier. I asked him what he was looking for.”
The manager said, “Happy people. I want happy people working in the hotel. They will create happy guests. I don’t need to look for mistakes. If people are happy, they will find their own mistakes. It’s my job to keep them happy.”
I was a happy guest. I didn’t see any unhappy guests the entire time I was there.
Now, I’m not saying everything was perfect. Things broke. Not everything was ideal. But enough things were perfect that I could overlook anything that was not perfect. I asked for changes when I needed them. The hotel staff was happy to accommodate my requests.
What about you? What do you look for? Areas of improvement or mistakes? Or do you look for happiness or the lack thereof?
I bet that manager was quite effective. I certainly enjoyed my time at the hotel.
Dear adaptable leaders, that is the question of the week: Do you look for mistakes or happy people?
- What’s Hidden from Your View?
- How May I Help You?